Have questions? You've come to the right place!
- How is Sparkle Squad different?
We started Sparkle by Elevated Living with 3 main areas of focus:
We believe cleaning shouldn't be complicated. We wanted our customers to be able to book our services easily, with transparent pricing. We accomplished this by developing a custom booking platform on our website. See for yourself: Book Now
Quality was a given when we decided to start Sparkle. To accomplish this, we talked with a TON of homeowners and asked them about all the important elements of their home, and areas where other cleaning companies missed. With this information, we put together a comprehensive checklist for our team to use when cleaning - The Sparkle 100. With this checklist in hand, we spent the same amount of time searching for just the right talent to join our team.
We respect cleaners and their hard work. That is why we offer above industry pay, benefits, and bonuses. By doing this, our cleaners are incentivized to do a great job cleaning your home. You're happy, our cleaners are happy, everybody is happy.
- How do I know I can trust the people you send to my home?
We are very particular about who we hire.
Every Sparkle by Elevated Living employee undergoes a rigorous screening process that includes extremely thorough criminal background checks. Additionally, all Sparkle employees are fully insured and bonded.
Our employees are all given top-notch training to use our Sparkle 100 Checklist, and we regularly conduct quality inspection checks.
Additionally, since we offer above industry wages, our employees value their jobs since they simply can't get another job that offers this much if they get fired.
- Are you insured?
Yes. We are insured and bonded.
- How do I get started?
Getting started is easy! Just fill out our booking form and we will be in touch to confirm and take payment.
- Does someone need to be home?
Whether or not you're home makes no difference to us. When booking online, you will be asked for a way for us to get into your home. You can be home, hide a key somewhere, use a lockbox, or even leave the door open (we wouldn't recommend that though); whatever you're comfortable with.
- Which cleaning type is right for me?
We wanted to keep things simple, so we broke down our cleaning into 3 main types:
The 'Sparkle' cleaning type is meant for homes that are regularly cleaned. If you choose this option and your home isn't regularly cleaned, your cleaning professional will only be able to do as much work as is allotted in this cleaning type for your particular home, which you can see when booking.
The 'Sparkle +' cleaning type is meant for homes that are well maintained, but just haven't been cleaned in a while.
The 'Deep Sparkle' cleaning type is meant for homes that are a bit messier.
Keep in mind, your cleaning professional will only be able to do as much work as is allotted in the chosen cleaning type for your particular home, which you can see when booking.
If this is your first time getting a cleaning, we recommend starting with Deep Sparkle and then maintaining your home thereafter using Sparkle.
- Do I need to provide cleaning supplies?
While we encourage our customers to provide their own cleaning supplies (you know your home best after all), this is not necessary. We bring nearly all supplies required for cleaning. There are a few exceptions though.
We do not bring:
- Step stool
- Toilet brush
- Specialty products (i.e. wood cleaner/polish, stainless steel cleaner, bleach)
If you have particular products you would like us to use, please let us know when booking, or when we call to confirm your appointment.
- What if I have a special request?
We aim to please all of our clients. If you have any special needs, please let us know when booking or e-mail us firstname.lastname@example.org and we will definitely try to accommodate you.
- What is the Sparkle Guarantee
If we don't do what was promised, we will make it right!
Please contact us by filling out our contact form or emailing us email@example.com
- Appointment must be completed within the last 48 hours to be eligible for a reclean.
- Anything not part of our Sparkle 100 Checklist is not eligible.
- How does payment work?
We accept all major credit/debit cards. We do not accept cash payments. Tips may be given in cash, but are optional.
- When do I get charged?
You will be charged on the morning of the day your appointment takes place. The cleaning technicians do not handle any form of payment. We require a credit or debit card on file at the time of booking. If card is declined, payment information must be updated with our office before service will be performed. In addition, a cancellation fee equal to half the service cost will be added if information is not updated same day resulting in cancelled service.
- What is your cancellation policy?
We respect our cleaners' time, which is why we need a 48 hour notice for any cancellations. Cancellations within 48 hours of service for any reason will be charged the rate of service.
Please prepare for your cleaner to arrive. If no one is home or our cleaners are turned away for any reason you will be charged the service price for that day.
- Do I leave a tip?
Tips are by no means necessary, but are definitely appreciated by our cleaners. If you do tip, thank you in advance 🙂
- How do I update my billing information
To update any of your personal information, please e-mail us (firstname.lastname@example.org) or fill out our contact form.
- Do you offer Move In/Out Cleaning
Yes! Contact us for a quote or more information.